err0r_01,
I have submitted a formal support ticket for you and I hope to have more info for you soon. Thanks again for your patience.
-BitInstant Support

Any news about this?
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
Need some help about the status of this ticket.
Can I have and estimated time of when this transaction will be complete.
Thanks!