I'm not worried yet, I wouldn't have sent it if I didn't have at least a little trust.

While it's been almost a month since the process started, they only received it on Jan 23rd. So they've only had it for two business weeks.

If I don't hear back by the end of next week, I'll send an e-mail requesting an update.

I'm not in a rush, I'd just like it to go smoothly so I can rely on them in the future if needed. It might not be cost effective or time effective, but I'll certainly give it a try. It's better than sitting on broken boards anyway.

Assuming that one comes back working for a reasonable price. It'll give me the numbers I need to calculate a ROI based on the repair costs and time. If they are favorable I have more boards to send.