Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Here is my problem as verified by MtGox customer service.
I accidentally sent Bitinstant my MtGox account number* instead of my exchange number for a deposit. I have been informed by MtGox that Bitinstant can provide a redeemable code to regain my funds. Here is my order information:
OrderID: 2822673e-81dd-4028-8510-4e5fad1b54eb
EventID: d2cc88ed-e6b8-422b-b6f1-cb2bcbd4afc5
DestAccount: M17363087X*
QuoteID: 3b8981d1-dc34-41bb-a849-bd81c6053aa9
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365029706.69
APIResponse: MTGOX-USD-6SRRF-8TBC8-HVNHJ-18C99
FundsSent: $403.242 USD
Any help would be greatly appreciated, even if a response suggests there may be a slight delay.
Thanks,
Dustin
I accidentally sent Bitinstant my MtGox account number* instead of my exchange number for a deposit. I have been informed by MtGox that Bitinstant can provide a redeemable code to regain my funds. Here is my order information:
OrderID: 2822673e-81dd-4028-8510-4e5fad1b54eb
EventID: d2cc88ed-e6b8-422b-b6f1-cb2bcbd4afc5
DestAccount: M17363087X*
QuoteID: 3b8981d1-dc34-41bb-a849-bd81c6053aa9
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365029706.69
APIResponse: MTGOX-USD-6SRRF-8TBC8-HVNHJ-18C99
FundsSent: $403.242 USD
Any help would be greatly appreciated, even if a response suggests there may be a slight delay.
Thanks,
Dustin
You posted your GOX coupon here publicly so we will have to cancel your current coupon and issue you a new one. I have added you to our 4/8 support list. Thanks for your patience!
