I am only speaking from my cases. Usually my blockchain wallet, google conversion and coindesk.com rate differ by less then 0.5%. When I load my card I always get 5% less then the amount calculated by those exchange rates. I gave you exact numbers based on 200$ load in my last post.
even the fact that your 5% doesn't match the other users' "cases" speaks for itself. Do you think you are "charged" more than any/everyone else?
I don't know what more to tell you then. No I don't think I am being charged more than others. The fact is that you say the card loading fee is 0$ or that the fee is 0% when in reality your exchange rate is 3-5% worse than average exchange rate. If you disagree with this I can compare your exchange rate with an average rate over the course of one week just to prove it because I have been using your service for a couple of months and I see this.
Just to make it clear I think it is perfectly normal for you to have some kind of fees since you have to earn money to operate service somehow. But I don't like the fact that you don't want to admit to this and say how much is the fee because it clearly isn't 0%.