URSAY,
I don't see my user name in any support list.

Details of my problem:
OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471
DestAccount: 19UfUwan8yGsYqUKfYJ3pQsFrehofkJK8R
QuoteID: 11ecf5f6-a92c-4d9e-a064-647e51cd759f

I went into my MT.Gox account and enter the code
MTGOX-USD-GK9YV-XXXXX-XXXXX-XXXXXX
and this is the error I recieve,
"This code cannot be redeemed (non existing or already used)"  

The ZipZap payment slip is the #773 400 569
$113.95 (USD)
04/02/2013 05:15 PM