Please help.

I made a purchase on Saturday (Dwolla to email), but have not received my order, and have received no response from your support.

My order status says it passed Dwolla verification, then says MTGox order loading, but has not updated since. I have sent three emails and chats (Saturday, Sunday, and this morning) including my order ID and the problem.

Order ID    0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID    143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID    5361f8c4-b593-4faf-a74e-61856ac96dcd

Thanks.