Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Statesman
on 08/04/2013, 21:29:30 UTC
That would be acceptable if I hadn't provided the info in my original post....,.no?

I appreciate your swamped but....I think if you had a lot of personal funds taken from you with no explanation...you might not be so confrontational!

And why is it that there are so many people with the same problem....Doing a transaction and the money is removed from the source...ie MtGox....so that you have it and then it's tied up for many days with no access except for BitInstants.....who are free to use it for that time
ponzi scheme

I don't know aout ponzi scheme, given that I have used this service before, but it is CERTAINLY concerning, that when the price of BTC rises after they've issued a GUARANTEED quote, they seem to have trouble getting the coin to us.

I appreciate everything you're doing URSAY, but you're the only response I've gotten after contacting Bitinstant via support e-mail, phone, reddit messaging, and direct PMs. The coin that I was guaranteed at a particular price, that I have successfully paid for, with confirmation from my vendor, has NOT been funded to my wallet as of the time of this writing.

Deposit made on 4/7/13. On the support list for 4/7/13. Again, URSAY, you seem to be working hard and we do appreciate it, but short of us having our coins, it's not enough.

Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712

Moneygram deposit -> Bitcoin wallet. I did the same transaction on 4/6 with ZERO problems; had the coin before I got home. But BTC didn't rise 5-10% THAT day.

Let's see some action, Bitinstant. You won't have a bigger fan, or a louder supporter if I can simply get my coin to my wallet, as quoted, as guaranteed, as promised.