This company has not sent me any evidence via e-mail in spite of their claims which of course is like I expected.
I don't know why you are experiencing that problem. I don't have any issues with them since I played with betballer. Just wait for their response and you'll be fine soon.
I'm looking into the casino today. This is the casino whose terms are vague, they offer 2 kinds of casino bonus, but one is general deposit bonus, the other is for VIP bonus, they don't claim the terms that the difference between them, and the difference between general user and VIP user.
BTW, cash-out feature is awesome.
I tried playing with them and their support is quite good enough I need to inform the support before cashing out to approved my request.
Thank you for your feedback... We take all players concerns seriously and we try to assist you all as best we can.. Customers can always reach us via live chat, email and twitter/facebook in case they need any assistance. One thing we will not accept however is multi accounts abusing our rules.. We have a long list of players all over the forums who only have good things to say about us and we intend on keeping it that way..