Ninjastic
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Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
pennypack
on 08/04/2013, 22:26:47 UTC
Quote from: URSAY on April 08, 2013, 10:22:29 PM
Quote from: pennypack on April 08, 2013, 10:19:07 PM
Quote from: URSAY on April 08, 2013, 10:16:54 PM
Quote from: pennypack on April 08, 2013, 10:11:18 PM
Quote from: URSAY on April 08, 2013, 09:58:06 PM
If you've been following this thread the past few days you'd understand that I am working 14+ hours days, 7 days a week to help.  We are working to scale up to meet demand.  Thanks!  Smiley



I'm sorry your company is understaffed but honestly that is not an acceptable answer to these problems. Your apologies are not putting the money you (bitinstant) GUARANTEED me. All it appears you are doing is responding to people on this forum and placing a ticket in for us. You have not provided me with any update to my ticket so I honestly feel like I am in the same spot i was in before posting here with a simple false sense of security that something is being done. This isn't even the official support location for the bitinstant website. Why am I on this forum and using the bitinstant support / calling does absolutely nothing.

Can you please provide me with more details and the status of my ticket, and answer the question on whether or not you will be providing us the amount of coins owed to us based on the price when we placed the order as opposed to apologizing.

In time...

I will be providing some updates to individual users later today.


Then I look forward to hearing from you later today.  (altho I imagine i won't as there are people who have issued going back a week that have not been resolved)

AND you still have not answered the question so perhaps i will try it again.

Will BITINSTANT be honoring the quoted price at the time of the transaction or not?

You will find this answer on the same page here but I am re-posting just for you!  Cheesy

When you receive your order, if you have a problem, we can open another support ticket.  One step at a time.  Thanks! Smiley

That isn't an answer to the question. That is simply a misdirection statement where you are basically telling me no, we are not going to be honoring the GUARANTEE we made, in a week from now when we finally resolve your issue you will need to submit another ticket and wait another week to be told that we won't be honoring these funds. Which if bitcoins continue to grow at its current rate will warrant a lawsuit.