Please tone down the language and treat me with respect or I will simply refuse to help you. I am not here to take your abuse. I understand you are frustrated and I take it in ALL DAY and NIGHT. If you are reasonable with me then I will treat you the same.

Again I have no personal issues with you, but DAMN... have you ever heard the phrase "the customer is always right"? I'd certainly hope that someone in the customer service line of work would have that attitude. (and I strongly doubt your boss would approve of that statement you made)