Re: Official Newbie BitInstant Support Thread (Active Customer Support)

If you do not want to help me understand your question or situation then I cannot help you. Sorry.

Here, I'll dumb it down for you:

A very specific price is quoted at time of placing the order. Will that price be honored when your lighting fast support gets around to fixing people's orders next week?

a) Yes
b) No

You need only answer with a single letter. Which is it?

I've answered this MANY times. Every order is different. If you have an issue with your order then we will do our best to make it right. I can help you by escalating a ticket. Thanks.

Oh look another fucking dodge. what a surprise

Please tone down the language and treat me with respect or I will simply refuse to help you. I am not here to take your abuse. I understand you are frustrated and I take it in ALL DAY and NIGHT. If you are reasonable with me then I will treat you the same.

Yes, he is not being very nice to you, but it is a relatively simple request. All of us are asking the same question and you have started to dodge it. Saying that every case is different is obvious, but also very unhelpful. It isn't going to be any better in three days when people find out that they aren't going to be able to get the correct price, so saying that we're screwed now is at least a direct answer. I'm on your side with all of this, but I also understand that people, myself included, are starting to get a little worried with the rising prices and not being able to fairly get our coins.