It's pretty clear that the you won't get the rate that was current at the time you made the transaction.
It will be the BTC rate of when your problem gets resolved. BitInstant definitely doesn't have the money to refund everyone their lost BTC.
URSAY is not gonna be able to change that, and the only resolution is to stop doing business with BitInstant in the future.
Hey,
This is incorrect.
We have always and will always be crediting customers at the exact rate at time of deposit
Our automated system does not do this all the time, however when your order is processed, send us an email or PM or post here and refunds will be credited
We our solving all our issues this week, and we thank our customers for bearing with us in this explosion.
I want to remind everyone that we've never scammed or defrauded anyone. We are one of the longest running Bitcoin companies, and we are not going anywhere.
Thanks
Charlie
Charlie/Yankee, thank you very much for this response.
You being forthright and directly reassuring us of this has put me a little more at ease in waiting for my BTC. My hat is off to URSAY for being so level-headed in face of accusations and a large volume of work.
I hope my support ticket is resolved soon, as I am more than ready to sing the praises of BitInstant the moment it is funded to my wallet.
I'm on the support list for 4/7, but I will provide my information again, given that Charlie/Yankee is on the scene at the moment:
Quote ID: c1324b76-442e-45fe-b0f1-d444e99345e4
Event ID: 7141f172-8250-41f2-97de-3d58d59f4712
I will also happily provide my confirmation # and account # from MoneyGram if requested.
I will update this thread and post a new one the moment I receive my BTC.
Thank you again for all your hard work, URSAY and Yankee.