Still waiting on another email from support, but he made it seem like he was going to do something. I'm not jumping on a wagon to bash BTC-e, I love the place, I'm just upset years of savings are possibly just "gone". I will let you know what happens.
DON'T give up friend... If they stole your money then fight it. Shit just doesn't go missing (see my post above about being an IT pro).
If enough people speak up then things will change, especially with their lame ass support.