I have tried every avenue possible, customer support, this forum, live chat (doesn't exist) facebook, going through MtGox, (where my coins should be) nothing has happened. It's been over a week. No one has even contacted me.

My next two steps are this. My state's Attorney General's office, and then the FTC.

What's the saying? Oh yeah, "A fool and his money are soon parted."  ~caveat emptor~