UPDATE
We are currently developing and preparing the online claim form.
We appreciate your patience as we work with limited resources.
We regret not being able to do more as Instawallet was a free service (zero fees) and could not pay for additional resources.
However, we would like to reassure you that we will have the claims processed in due time, by the end of the initial 90-day period.
The claim form is schedule for delivery by Friday, April 12th.
We are currently developing and preparing the online claim form.
We appreciate your patience as we work with limited resources.
We regret not being able to do more as Instawallet was a free service (zero fees) and could not pay for additional resources.
However, we would like to reassure you that we will have the claims processed in due time, by the end of the initial 90-day period.
The claim form is schedule for delivery by Friday, April 12th.
Given that you have a pool of 42,000 of our BTC how about you put a little more effort in and try and calm some of your customers fears.
Have you, (or your lawyers), even looked at our questions?
GIVE YOUR CUSTOMERS SOME RESPECT.
Instawallet users benefited from our free service (therefore are not our "customers" strictly speaking, especially if they wanted to stay anonymous) and will be paid back in full.
They trusted us with their bitcoins and their bitcoins are safe.
To hand out those bitcoins to the hacker now would be foolish hence the claim process I described.
I fail to see how we could have lacked respect towards instawallet users.
Any minute we spend responding to infuriated, threatening , sometimes defamatory posts (not yours) or PM on this forum is one less minute we have to clean up after the hack attempt.
Our determination to support bitcoin as a community-run monetary system is stronger than ever in spite of the attacks.