Dear URSAY'

To Quote Yankee:

"We have always and will always be crediting customers at the exact rate at time of deposit

Our automated system does not do this all the time,
 however when your order is processed, send us an email or PM or post here and refunds will be credited"

With that said,
I'm I ABLE TO  request this?

With  my deposit  dated:
  March 27 2013 of 299.64721
Did not clear into my account until,
 April 6, 2013.

What information do I need to provide
 to get a ticket opened in regards to this?

thank you in advance,
cj