I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.
h4ns, I have an update.
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Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.
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This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.
To me this sounds like you made a mistake on the odds and now the players have to take the fall.