Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hello, I sent money to my paypal account yesterday and i didn't receive them yet. I wrote to support and they didn't reply...
Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
Two days are gone and there is no funds on my paypal account. But I have an e-mail from Bitinstant.com:Order ID de3742b6-9caf-4bee-b04f-55837908b664
Quote ID 75084d0b-9f80-4c76-9879-4d4ba64e069b
Event ID 60dfaca8-3deb-4909-9bd2-306075d8f775
Fees (inclusive) 9.0% + $1.00 incl. paypal fees
Amount you paid $129.54 USD
Amount you will receive $117.21509504 USD
Delivery Deadline Sun Apr 7 09:24:32 2013
Destination exchange PayPal
OrderID: de3742b6-9caf-4bee-b04f-55837908b664
EventID: 8faebe08-bb44-4535-a5f5-0cc73fa4a6ff
DestAccount: na_krul@mail.ru
QuoteID: 75084d0b-9f80-4c76-9879-4d4ba64e069b
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365323145.17
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $117.21509504 USD
They simply don't have funds on their account...
I understand why you would think this from the API response but it's not that simple. Have I opened a ticket for you? Thanks!
