I didn't play much, registered on December 20, placed 20-30 bets and everything was alright until the match Tus Koblenz-Turanspor.
h4ns, I have an update.
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Sorry for the delay in our response. It took time to investigate this issue in details.
Unfortunately we are forced to cancel the bets on TuS Koblenz Turanspor Mannheim match.
All your bets on this specific event were refunded. Your account and funds are unblocked for withdrawal.
We apologize for inconvenience.
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This is the official position. Yes, this match is the reason. Bets on this match were refunded all the others were unblocked. I can't do more, sorry.
You can't do more? You owe him 4.3 Bitcoin, that is what he won, doesn't matter if it was a mistake or not, you promised that to him. You have to pay up.
It would be horrific and really bad for the community if a site like this could get away with this kind of bullcrap.
It's literally one of your biggest points;
[1xbit.com is the online sportsbook and casino for the players who likes high odds and lots of wagering options including live betting. The site runs smoothly and is designed to highlight its sportsbook offering.
Now there is a player who won alot with high odds against him, and you decide not to pay him? What are you expecting? If this users would've not posted this you would've not even responded to it. Sad that it took you guys 3 weeks to give this as a response.