I'm the wrong person to ask. I would assume, however, that he was a staff member first, and that plenty of people know him. He has been heard from since the hack, however, that much I do know.

So far, there isn't really much to be concerned about. I know that's cold comfort, I understand how anxious you must be getting to be waiting like this, and I find it rather unprofessional to be taking so long to set up a rather simple claims process, but so far they seem to be doing everything by the book, if a little slow. They may want to take extra careful precautions with security this time around.