This is the main reason of not using zebpay or coinsecure as they are not legit exchanges and they bend their rules as and when they like and they also dont give full details on clear,
They are very much legit site. Why do you say so that they are not? Also as far as known they do not make any changes on random basis yet and charge as per what they like. They have a standard rates and functionalities on which its based on.
Yes they are legit but zebpay charge high fee for their services.
I placed sell order for 0.29 btc and they charged 40 rs just for placing order.
I understand fees are necessary for running their services but charging fee even before actual sell is not fair.
Hi
This is Mahin here from Zebpay. Please accept our sincere apologies if there was any inconvenience to you.
Zebpay DOES NOT CHARGE ANY FEES for placing order. Please PM me your registered mobile number and order id and I will look into it immediately.
Also on almost all cases, Zebpay does not charge fees for refunding payments. If a user is found repeatedly using third party account to transfer funds, then we charge it. Also sometimes few users try to abuse system. As a responsible exchange we can not allow our accounts to be misused. Also such transfers and refunds are time consuming in terms of compliance and processing and eventually they slow down overall support and order processing. To discourage such behaviors we have this provision.
Please feel free to get back to me in case you have any questions or concerns.
Regards
Mahin
Zebpay