Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Quit saying that they are scamming, because it is clearly not so. If you guys had any common sense you would know what is going on.
for someone who talks about common sense, you apparently lack it. they very clearly using today's funds from orders to cover their ass on prior day's orders that went unfulfilled. it takes minutes to confirm receipt of funds, and seconds to deliver the funds to the address entered at order placement. yet their so-called support is consistently claiming this is a super complex issue that results in some people going a week without a resolution. at the very fucking least, this forum support ticket bullshit needs to stop and they need to use some of that inflated fees on orders they actually process to fund a support ticket system. this company, its support, and this fucking thread with the occasional BI-cocksucking douche likeyourself, is a fucking joke. and if they piss off enough of the right people, shit will get done 
Obviously their system isn't perfect. And they have a support system, but now they are getting flooded with requests and people are putting everything here, which isn't really helping either as far as organization goes. I agree that they need to rethink how they do support, but they have also said they are working on it. They are a company, it isn't going to get fixed over night. Sitting on this forum and writing big red words about how they are scammers isn't helping anyone, and is clearly false. If you read this thread, then you would know that people's issues are getting resolved. It might be slow, but damnit they're trying!
