Okay so I placed an order on bitcoinstore.com April 4th. I payed my bitcoin. I was contacted April 5th saying an item I ordered had reached End Of Life, and they couldn't send it to me. They wanted to know how I wanted to proceed. I asked to cancel the entire order, but it had already shipped. I then asked for the bitcoin back that I had sent to them, and had it showing up in blockchain within 15 minutes! Amazing support, I'm stoked that I finally have somewhere to spend my bitcoins that I can trust to do the right thing.