they should stop promoting this scammy site.
If you look in to history of this thread, you will see that all accusations have been resolved. Every service have problems, that's why they have support and security sections.
Most of the websites reserves 30 days to explain the case and this is a normal practice.
It seems to me that accusing someone just because of a mistake or delay is very not fair.
The support has to take care of all the complaints and they do it by priority. I guess we can say that there are times that their support is not that fast but they are the only one who knows the reason behind, what is important is the problem is now resolved and people are now happy betting in the site.