Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
URSAY
on 09/04/2013, 20:28:23 UTC
Hi all.

Support list for 4/9 has officially been escalated to level 2 support.  If you are in an older list that does not mean you don't have priority.  I still have to log current issues by date and formally submit them to level 2.

Now updating list for 4/10.  I will start with PMs and then jump back into the thread.

Some other updates your might find useful...

I am going to try and combine my support lists tonight so they are more easily searchable.  Also, as I mentioned before, I got some new training on resolving certain types of issues myself.  I hope to take care of some of the lagging issues that have not been resolved.  However, there is probably a reason those issues lag...they are likely complex and above my level of support.

Doing my best to keep you updated while working on the issues.

Thanks everyone.  Patience.  Smiley