The acquisition is fake, the user was created only to discredit us and magically he has disappeared from the forum after his acquisition did not succeed. We are legit business working in the space for more than 4 years, however, when you are big enough you always have some enemies who will try to discredit you. So feel free to participate in this campaign.
That's a load of bullshit. You never provided proof that (a) the accusation was "fake"; or (b) the issue has been resolved. And spare us the whining about privacy please. You accused your customer of fraud. What kind of privacy is that?