"Please log your issue with me ONE time via PM or the forum thread.  I post finalized support lists for each day around 12-3 pm.  Check if you are on the list and make a note of it.  If you are not on a support list and you believe I still need to open a formal support ticket for you then let me know.  Multiple posts and PMs about the same issue after I have opened your ticket slows everything down for EVERYONE.  When asking me to log an issue you should include info like your order ID # or quote ID #.  The more info you provide, the faster we will be able to work on your issue.
We will do our best to honor your purchase price at the time of your order.  If your order is incorrect when you receive it then I can open another ticket up for you to resolve your new issue.  I will need specific info.  What did you receive and what did you expect?  Details and numbers actually help us understand your issue.
I am working 7 days a week.  12+ hours a day.  Please be kind.  I am a human being.  Patience is appreciated.  I don't mind helping you with any issue but currently we are SWAMPED.  I do not intend to ignore but please understand that Bitcoin is a new financial tech tool and it's not always smooth sailing.  When your order has an issue it's not always in BitInstant's control.  We are doing our best to catch up with volume.  Thanks!"