All I am asking (and I think all anyone wants here) is your basic responsiveness and professionalism. My questions will take you 10 minutes to answer. So why not just answer them and thereby immediately get everyone here on your side rather than pissing people off.
Exactly - but some people don't seem to grasp these basic things, or just want to stall the process of paybacks.
For example, as pyedpyper has screenshots of everything involving his Instawallet accounts, and you could check with the web log ip-adresses used to access the instawallet url's of his, and you could couple this with numerous other data points that could give you confidence as to who's the rightful owner of the funds, there should be quite possible to release his funds, perhaps deducting a fee for the manual work involved and/or taking the haircut required by the loss in regards to coins lost in the hack.
I agree with pyedpyper that the lack of answering the questions shows blatantly disrespect for your customers. And yes, the instawallet users are your customers, there was a reason you bought that site, because you found it to be beneficial to your operations. A customer is a customer, if he pays or gets a service for free. What do you think would happen if google cut off gmail for 90 days ? People are not paying google, but google is benefitting in many ways still (I won't elaborate on that here). As such, the purchase of Instawallet has also been a strategical purchase of yours, because you will benefit from it. It is you who chose to provide a free service, and then you should also honour this when there's trouble. I'm sure users would be understanding if you needed to deduct a certain fee for the work you put down in regards to it.
Instead of paying respect to your customers that makes your businesses possible, you call me out for being condescending when I suggest you you should use it security professionals to go through your infrastructure to check for security issues. If you were a serious businessman, you should be happy that I cared about your business.
As it is, you've shown blatant disrespect towards existing and prospective customers, and also shown that you don't act very professionally, so it's quite the clear choice not to use any services that you or any of your associates are involved in at this point in time.