Ninjastic
PostEdited versionsQuotes to this post
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
shadumdum
on 09/04/2013, 22:04:26 UTC
Quote from: chubbychecker on April 09, 2013, 09:58:52 PM
Quote from: URSAY on April 09, 2013, 09:47:45 PM
Quote from: chubbychecker on April 09, 2013, 09:26:32 PM
I'm about at my wit's end.  Several emails, messages to bitinstant user on reddit, posts on forums, and not even a single acknowledgement.  Your phone line for "urgent issues" just dumps into a voicemail, there's no "chat link" on the contact us page, WTF am I supposed to do?  Drive to their office to get someone's attention on where my 600$ went?  Process my order or refund my money, this is absolutely unacceptable.

4/10 list.  Smiley

What does this mean?  My order won't be processed until tomorrow?  Even with my email yesterday asking for help?

This means that you are on the 4/10 list to be resolved. Which means that they have taken note of your issue and they have all the information they need. URSAY will be releasing the official 4/10 list soon, hopefully Smiley. This does not mean that your issue will be resolved tomorrow. It may take a couple of days, but you are now on the right track to getting your issue fixed. Your issue will be escalated and be given to the appropriate people who can fix everything for you. At this point, the only thing you can do is be patient and not get frustrated.