Well you have to understand that we from the support can not do everything.
So what is the point of me replying to every single of your tickets telling you the same thing.
"We can not help you and we are waiting for admins."
If your remember you will see that we replied to your first ticket within minutes. Which we do to all the tickets.
Ours average first reply time is 0.16 hours atm.
We will soon even have live chat support and replies under 5 minutes.
Lol yeah
PD can be accused of lots of things but clearly not of having a bad support xD
They answer pretty fast on average.
It's just that sometimes I don't understand their policies, but that's not the support problem.