I have tried calling twice with no luck, and my emails go unanswered. Tried PM'ing their account here and have gotten no answers. Mildly concerned at this point, just hoping they're just working through their backlog or something.
We're sorry we're so behind 
We are still working to get caught up with all the orders and support emails that started piling up Saturday afternoon. If you placed an order and paid for it today, it will without a doubt still be placed today on our end and you will get a confirmation email as is normal. We usually have orders placed within 30 minutes of your payment being confirmed, but we had a backlog of hundreds of orders and emails we're working our tails off to get through.
Some good news, is that we have people here right now interviewing with Justin to fill more customer support and order placement positions, so we can continue to offer the level of support and service our customers have grown accustomed to.
My sincerest apologies for any delays you have had with your order today, if there is anything I can do please let me know.
Hello
I am sure you guys are trying your best. With all the new influx of users I am sure it's difficult to keep up, and doubly so without proper staffing. Good to know you are filling out your crew, and I look forward to dealing with your company.
I sent you a PM
Thanks.