Steven, if they've closed that ticket, which may be the case, can you open a new one and then post the ticket number here?

That way we might be able to more easily use it as reference when trying to push them into actually resolving it instead of them lazily regurgitating the same speculative accusations we saw from Krackhead. If there is evidence showing Steven is not the same person as shown on the identity documents they have on records for those funds, then it is unacceptable for them to merely accuse him of wrongdoing without actually presenting supporting evidence to prove it.

The more they ignore this and choose to only revert to unfounded accusations, the more suspicious their continued failure to resolve this extremely-overdue issue is.