Thank you for contacting us. I'm happy to assist you. Actually the delay in payouts is currently on our side. Let me explain, please. For security reason pool uses two wallets – Hot and Cold.
The funds immediately available for payouts are kept in a Hot wallet. This wallet has quite a low balance for security reasons and when it becomes empty, the pool administrator has to load it from the cold storage – a highly secured offline computer keeping pool's bitcoins. Since this process can not be automated and only very limited number of people has access to the cold wallet, it can introduce a few hours delay in sending bitcoins to user's wallet.

Thanks for your patience. We will make sure your payout will leave the pool today

Martin