Haven't read through the entire thread, but can someone shed some light on whether or not this is true?

- Create Invoice via Paypal to send to customer
- Invoice has terms and conditions, such as non-refundable under no circumstances
- Have customer send an email to confirm they agree to terms
- Customer pays Invoice

I had to file a claim with Paypal few months ago over a dodgy Ebay seller who gave me a "new" piece of furniture. The furniture had scratches and cracks in it. It actually was a major effort for me to get Paypal to have me win the case, because I had to provide proof etc etc.

I suppose it's different when it's not a physical item, however I wonder if Paypal will accept the above steps?