apeman, For now you've got 1.7 BTC withdrawal.
You used bonuses few times from one account/acoounts and then won from another. That's why we do not allow multiple accounts.
So you are refusing to pay the remaining 200mbtc?
Yes, cause you use multiple accounts (at least 3 accounts). So you got only 1.7 BTC of 1.9 BTC.
It's the penalty for violation of the rules. Also, we must temporary freeze all your accounts for that reason.
If you have any other questions, please contact our support department.
You were allowing players to use multiple account at first, so you should not give any penalties to him as he did not against any rules. It was your own fault to allow players use multi accounts, if your site is professional then you should give him the other 200mbtc.