Good morning everyone.

I still have quite a few individual responses from level 2 support for users.  However, with the volume increasing everyday and with multiple users posting multiple times on the same issue it is becoming more and more difficult for me to manage.

Rather then integrating myself into the current BitInstant support software solution they are upgrading the whole system altogether.  They had planned to get me integrated into this new software support system within the next few days.  I'm not sure I can wait that long.

When I make it into the office shortly I am going to do my best to convince them that I NEED this new software management NOW.

Again...thanks for your patience and understanding.  I would like to get some of the older transactions resolved ASAP.  Bear with me while I try to make some major changes as fast as possible.

Thanks!