Did you use a free VPN when playing on FJ? If you use a free VPN then the IP might be used by other person and you are suspected to have multi accounts. Indeed FJ should give you more proofs about which accounts is connected with yours, but to be honest I dont think that FJ will scam their players just for that small amount of coins.
its make sense if dustboy said this because the VPN is use by many people and i have this experience too but in other section. the sites don't care about this and all they are know is we are make mistake so they close our account as soon as possible. i think you can trying to contact the support system again and tell that you are not using VPN and you only have one account and if they suspected that you use multi account, then you can asked the proofs. i hope you can solve this problem bro.
that's right mate if you can prove that you are not using any vpn which possibly causing the problem if you are using one but if not you can send FJ those proofs that you are not abusing their system and wait for them to reply i know its really annoying but I'm also playing with them aside from carrying their signature campaign,.
Quote All--
I don't use free VPN to play in Fortunejack.com I play on PC and my phone same Wi-Fi. and after lost. I deposit and then use the PC with litecoin playing in the fortune wheel and DICE only win 1.6Lite coin. then I withdraw. and going to wait for 11/days!!
=>> maybe because I email all the time and they blocked my account
31.6 litecoin not matter but what is the problem so that I can't make withdrawals and on the Block by using Multi account Allegations whether in databese there can't check that your account active so what if I register 2 account what's in it for me Bonus can't pull in accordance described in the T & C, I had to get through a few games to be interesting bonus Fortunejack.com just give me a bonus 40MBTC and it's also because I'm playing and entered in JakeRace. Prove if it's true I do offense and the other players could safely play there.!!
remember Reputation is very important than my coinmy Email From FJ
https://image.ibb.co/kzLqwF/FJ.jpg