Re: Official Newbie BitInstant Support Thread (Active Customer Support)
*IMPORTANT UPDATE*
I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help.
If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.
WANT HELP?
Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.
Thanks!
I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help.
If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.
WANT HELP?
Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.
Thanks!
I have a suggestion. Stop taking peoples money until everyone gets resolved. It's dishonest at best and thievery at worst. By the time my issue for resolved and i was able to buy my bitcoins the price went up 25%. I appreciate that it was resolved but you can't really expect me to be happy or use this service again can you? It was t least the 2nd day of issues when i made the deposit too so Bitinstant knew of the problem and kept taking money from suckers like me who did not know better. That is poor character. Prepare to lose a lot of customers.
We will always have support issues open. This is the nature of a tech company. Not all issues are the fault of BitInstant. Sometimes it is one of the many companies we deal with that has issues. Many other times it is user error in using our service. Either way we are working to process these orders but this takes time. Thanks for your patience and understanding.
Really? Because 90% of the posts I've seen or people I've talked to, both users and support with companies, say the blame solely lies with bitinstant, and that you have to be the one to resolve my issue, because it is YOUR problem, YOUR fault. Now after 4 days, I've gotten nowhere, you've not only shut off your phone lines, and refused to respond to emails and forum posts. If this isn't shady, then I don't know what is.