Re: Official Newbie BitInstant Support Thread (Active Customer Support)
*IMPORTANT UPDATE*
I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help.
If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.
WANT HELP?
Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.
Thanks!
I am being told that I may have access to the new support software management sometime today. In the meantime I need to keep trying to help.
If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions. I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.
WANT HELP?
Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.
Thanks!
PM sent with order id, quote id, problem description, historical rate of BTC at the time of transaction, expected amount of BTC to be delivered, email, list date (4/10), and ticket #.
Please confirm receipt of PM.