FYI  The latest gambit to waste our time is this:

You now have to send a PM to Usray.....never mind what day you first got on the list.....no no no...now, if you don't send the PM.....you get no response!

And even if you do send the PM.....they will play PM tennis with you by asking crazy undefined questions that require you to answer back for further clarification.....all in a ploy to waste everyones time and keep our money.....even longer.

"The majority of the problems are from user mistakes"......I think not!