Hi,
Quick explanation. We had a bug report today (first time in 3 years) on crash game. It will be fixed within few hours.
Bitcoins from your bankroll can't be stolen because we use hot & cold wallet + all withdrawals have to be approved. The user which had a 10BTC win started with 0.00001BTC and was intentinaly exploiting the site and of course that client is not obligated to payout that.
We have exactly that.
2 systems. Automatic till a certain level (which can be enabled/disabled) and a manual one.
Yes, we can detect cheating attempts and they are blocked instantly.
How did you know that he is intentionally exploiting the site? I'm curious if do you have a proof or you're just saying that. If your platform can detect cheating attempt why that user who played and won 10btc did not get blocked in the first place?
