Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hi everyone!
Regardless of the crazy market today we got a lot done...
Myself and another CS rep were trained to better handle some issues without need to escalate. We were able to solve a good amount of support issues for this reason. It was also another record breaking volume day. As we try to improve you force us to go even harder.
We launched the new @bitinstanthelp on Twitter which will allow for better communication about current news
Plans pushed forward for some big announcements which I believe are still planned for sometime this later week...very excited...
Tomorrow will be similar. I think we'll see another large round of customer issues resolved.
I want to apologize to anyone with issues that have been open for TOO LONG. We honestly are not trying to scam anyone. If that was the case I would NOT want to work for BitInstant. I am here to help and I will do my best if you can help me understand your situation fully.
I'm gonna put in some more work tonight as well...don't worry...
Shout out to shadumdum. Thanks for your help! Sent you something...
Regardless of the crazy market today we got a lot done...
Myself and another CS rep were trained to better handle some issues without need to escalate. We were able to solve a good amount of support issues for this reason. It was also another record breaking volume day. As we try to improve you force us to go even harder.
We launched the new @bitinstanthelp on Twitter which will allow for better communication about current news
Plans pushed forward for some big announcements which I believe are still planned for sometime this later week...very excited...
Tomorrow will be similar. I think we'll see another large round of customer issues resolved.
I want to apologize to anyone with issues that have been open for TOO LONG. We honestly are not trying to scam anyone. If that was the case I would NOT want to work for BitInstant. I am here to help and I will do my best if you can help me understand your situation fully.
I'm gonna put in some more work tonight as well...don't worry...
Shout out to shadumdum. Thanks for your help! Sent you something...
I got it! Thank you so much. You have been so helpful for all of this. I am happy to help! I will continue to go through these forums and help out as much as possible. I have been able to catch a couple of people who have publicly put their codes up and I made new codes to get their money to them. I can only do so much without being hired, but I'm always happy to help
Now I am just excited to get my issue resolved
I have faith though.