They are. You have to do the math and let them know this. You also have to request for a new ticket to be opened up. They will close your first ticket (which I am glad they were able to fix! I have seen a lot of your posts over the last couple of days.), and then a new ticket will have to be opened to get the difference in price. I had my first ticket close, and made a new ticket to get the difference, but it hasn't been done yet. It looks like we're still gonna have to wait for that at this point.