Hi Cloudbet,

This happened to me and I got the same exact (literally the EXACT same) response as Hawks 87 received.

My bet ID is: 4026186

Also, you say that you communicate with SBR. I asked them to help me with this issue because Cloudbet would not. I emailed SBR on Feb. 2nd. Here was their response:

Matt Rossi <matt.rossi@sportsbookreview.com>
Feb 2

to me
Thanks for writing. We’ve asked Cloudbet for comment. Be advised they generally do not reply quickly.
 
Best regards,
Matt


I just reached out to them a few days ago (it has been 3 weeks!) and they said:

Matt Rossi
Feb 21 (6 days ago)

to me
Unfortunately, no reply. We’ll follow up.
 
Best regards,
Matt