I would have more sympathy if this was not part of a long history of lackadaisical malfeasance on the part of MtGox. You have no incentive to fix your steaming pile of crap and I do not believe you will.
You are obviously no ideas of what you are talking about, come and work with us you will see how things are done and what we have to deal with on a daily basis. As I write this we have two concurrent DDoS attack with NO lags and still online. Things always seems easy at the other end of the keyboard.