I appreciate your concern. But please note that we are not exchanges. We hold stocks of bitcoins and we take a huge risk of price volatility. The stocks ensure that when you want to buy or sell bitcoins, you don't have to wait for sellers or buyers as on exchanges.
The spread reduces when bitcoin price is stable and goes up when bitcoins prices are volatile. - Sandeep, co-founder.
Hi sandeep i accept the fact that you are taking a huge risk in holding bitcoin but then i would assume that you have collected the stock when the price was lower and have already made a good profit out of it. The only problem the OP is pointing out is that you have to notify the customers about the hidden fees you will be collecting if you are sending the money through non verified bank accounts or from wallets like PayTM, Mobikwik .I really do think it is a simple request and can be highlighted in the TOS about fees and cancellation.