To be clear: we won't pay any user which played (even 1 single) Crash game.
If someone made a deposit we will refund the deposited amount.
This is the fair solution for both (website owners and players).
it's not fair for him IMO. He as a lucky player won from your site, he didn't know either if max bet was 0.01 btc (Your site has allowed that, so its not his fault, he is just regular player). He should get atleast bug bounty for found a bug from your site,
Hope you can give him something good in return to find your unnotice bug
Yes, for a bug bounty.