To be clear: we won't pay any user which played (even 1 single) Crash game.
If someone made a deposit we will refund the deposited amount.
This is the fair solution for both (website owners and players).
Fair for players? I dont think so, if the players won on the crash game with their deposited money then you should pay the winning. In case the players did not know about the bug and win on the game but you do not pay the winning, it is absolutely not fair IMO.
If you say you will not pay any winnings on the crash game then some people may call you scammer because the bug is your own fault.