I would have more sympathy if this was not part of a long history of lackadaisical malfeasance on the part of MtGox. You have no incentive to fix your steaming pile of crap and I do not believe you will.
QFT.
MtGox leeched the general Bitcoin community for > 1mn this month, and for > 1 mn last month. If you compute what they deliver for it seems like we're paying about 500 dollars per word for these outright idiotic bits of "communication" which roughly consist of "Hey, we fucked everyone up. We call this success."
The back patting will continue until morale "improves" to $0.00000001/BTC.
They've done it before, they'll do it again.