Hello all, first time here, and it's obvious I'm not alone. .. I sent bitinstant $400 2 weeks ago today, received an email saying my funds were directly deposited into gox and there was no need for coupon code. At gox, I got "code is used or non existent" ( like I've seen others here have gotten ) . Several emails to Bitinstant have gotten me nowhere . I get passed off, ignored, told my email was sent to the CEO. Since when do CEOs deal with coupon codes and such? ANyway, its obvious to me now after finding this thread that it wasn't just me, which is kinda comforting .. ( ? ). Bitinstant has stopped responding to me altogether.
Can someone here please save me over 200 pages of reading and fill me in real quick on what's happening and if we'll be seeing our money. Can these guys really just take our money and walk away? Can't the better business bureau or something handle this in some way? What can I do to get my money back? Thanks guys.
This post by the CEO is the official word:
https://bitcointalk.org/index.php?topic=128314.msg1776479#msg1776479Basically, they're swamped and URSAY here has been putting people in support lists numbered by date. He reads the thread, notes down peoples complaints (write your complaint with your email address and QuoteID/OrderID so you get on a support list) and then eventually someone with powers does something about it when they get to it.
Some people got what they wanted, and some people from support list for old dates still haven't got what they wanted. I ordered bitcoins to my bitcoin address via Moneygram on very early 4/7 and wrote about not getting my bitcoins on this thread and got on "support list 4/8". They sent me bitcoins on 4/8 but they were sent at the market rate of 4/8, so I got less BTC than I should have.
So I came on here again and posted my QuoteID, email address, and calculations for the remaining BTC at exchange rate at the time of deposit on 4/7, and got put on a "support list 4/9" to get the remaining BTC and now its 4/11 and still haven't got my remaining BTC...